Integrating Appbrew with Yagi Cancellable lets shoppers manage eligible orders themselves. You can:
- Let customers cancel eligible orders without contacting support
- Set configurable cancellation time limits
- Mark specific products or orders as non-cancellable
This means customers get a faster self-serve path for cancellations, reducing support load and potential fulfillment issues.
The Cancel option appears on the order details and order status screens, with a reason prompt and a confirmation step.
What You Need
- Login credentials for both your Appbrew and Yagi Cancellable accounts
- An active Yagi Cancellable account with cancellation rules configured
How to Set Up the Integration
Contact your Appbrew representative to enable this integration for your app.
Use Cases
Self-Serve Cancellation
- Trigger: a customer wants to cancel an eligible order
- Action: they cancel it directly instead of contacting support
- Outcome: fewer cancellation-related support tickets
Who this is for
Brands that want to reduce support workload from order-cancellation requests.
FAQs
Can customers cancel orders themselves?
Yes. Eligible orders show a Cancel option with a reason prompt.
Can specific orders or products be made non-cancellable?
Yes, using a configurable rule in Yagi.
Does Yagi Cancellable work automatically, or does it need per-store configuration?
Cancellation rules are configured in Yagi per store.
